YSE Communications Service Desk

{"xsrfToken":"185dc6b49903611c02ea2bc08342c396d1bdc800_lout","branding":{"id":"3","key":"commsnew","name":"YSE Communications Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b15de748-fa4a-47ea-8c28-6a77bb1c1678/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTZkNjk0Ni0zYjhiLTRiMGItYTFhYy01Y2E1MDg0NjE3NDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxNWRlNzQ4LWZhNGEtNDdlYS04YzI4LTZhNzdiYjFjMTY3OCI6WyJyZWFkIl19LCJleHAiOjE3NTAxMzExMDcsIm5iZiI6MTc1MDEzMDUwN30.TyGVxmzulN1rJfrIaFDSyyMpBNC5hF8gsHc3R5q4ZYc&client=e56d6946-3b8b-4b0b-a1ac-5ca508461746&mode=fit","logoId":"b15de748-fa4a-47ea-8c28-6a77bb1c1678","isLogoAvailable":true,"helpCenterTitle":"Welcome to the YSE Communications Help Center","sharedPortalName":"YSE Communications","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the YSE Communications Help Center","sharedPortalName":"YSE Communications","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e7f0f2","helpCenterTitleColor":"#00356b","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"commsnew","projectId":10003,"serviceDeskId":3,"name":"YSE Communications Service Desk","description":"<p>Welcome! You can raise a YSE Comms Help request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10025","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10320,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[3],"key":""},{"id":"10038","name":"Communications: General Request","descriptionHtml":"","callToAction":"Communications: General Request","introHtml":"","icon":10300,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[3],"key":""},{"id":"10035","name":"Design: General Request","descriptionHtml":"","callToAction":"Design: General Request","introHtml":"","icon":10322,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[3],"key":""},{"id":"10036","name":"Editorial: Suggest a Story","descriptionHtml":"","callToAction":"Editorial: Suggest a Story","introHtml":"","icon":10315,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","groups":[6],"key":""},{"id":"10037","name":"Research: Submit a publication (DOI)","descriptionHtml":"","callToAction":"Research: Submit a publication (DOI)","introHtml":"","icon":10310,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[3],"key":""},{"id":"10084","name":"Story - Internal","descriptionHtml":"","callToAction":"Story - Internal","introHtml":"","icon":10303,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[3],"key":""},{"id":"10024","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[3],"key":""},{"id":"10033","name":"Web: Content Update","descriptionHtml":"","callToAction":"Web: Content Update","introHtml":"<p>Request new content, or submit changes to existing content.</p>","icon":10306,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[5],"key":""},{"id":"10103","name":"Web: Deploy Pull Notice","descriptionHtml":"","callToAction":"Web: Deploy Pull Notice","introHtml":"<p>This type of request isolates webhook notices that tell developers that a pantheon site has updates to its codebase</p>","icon":10304,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[3],"key":""},{"id":"10034","name":"Web: General Request","descriptionHtml":"","callToAction":"Web: General Request","introHtml":"","icon":10321,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[5],"key":""},{"id":"10026","name":"Web: Report a Bug","descriptionHtml":"","callToAction":"Web: Report a Bug","introHtml":"<p>Report any broken functionality found on any School website.</p>","icon":10308,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[5],"key":""},{"id":"10042","name":"Migrate New Client Account","descriptionHtml":"","callToAction":"Migrate New Client Account","introHtml":"","icon":10309,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"},{"id":5,"name":"Web"},{"id":6,"name":"Editorial"}],"orderMapping":{"3":[10024,10025,10035,10037,10038,10084,10103],"5":[10033,10034,10026],"6":[10036]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b0c3c15e-b934-3e6d-81f2-ebdc635e15e5","appLinkName":"System Confluence","appLinkUrl":"https://yaleenvironment.atlassian.net/wiki","spaceKey":"COMMSNEW","spaceName":"YSE Comms Help","spaceUrl":"https://yaleenvironment.atlassian.net/wiki/spaces/COMMSNEW","isServer":false},"labels":[],"projectKey":"COMMS","serviceDeskId":3,"kbLinkDomainURLs":["https://comms.help.environment.yale.edu","https://yaleenvironment.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"COMMS","userLanguageHeader":"What do you think?","userLanguageMessageWiki":"<p>This is a new system. Please let us know what you think...</p>","defaultLanguageHeader":"What do you think?","defaultLanguageMessage":"This is a new system. Please let us know what you think...","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTZkNjk0Ni0zYjhiLTRiMGItYTFhYy01Y2E1MDg0NjE3NDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAxMzE3MDcsIm5iZiI6MTc1MDEzMDUwN30.fAdMzAooVtb0vsdtFQyPI4IH3PCap9mEZZONFU5DlUQ","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"e56d6946-3b8b-4b0b-a1ac-5ca508461746","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10034,"projectId":10003,"form":{"name":"Web: General Request","descriptionHtml":"","callToAction":"Web: General Request","intro":"","instructions":"","icon":10321,"iconUrl":"https://comms.help.environment.yale.edu/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10034","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10034","calendarParams":{"firstDay":0,"date":"2025-06-16T23:21:47-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b0c3c15e-b934-3e6d-81f2-ebdc635e15e5","appLinkName":"System Confluence","appLinkUrl":"https://yaleenvironment.atlassian.net/wiki","spaceKey":"COMMSNEW","spaceName":"YSE Comms Help","spaceUrl":"https://yaleenvironment.atlassian.net/wiki/spaces/COMMSNEW","isServer":false},"labels":[],"projectKey":"COMMS","serviceDeskId":3,"kbLinkDomainURLs":["https://comms.help.environment.yale.edu","https://yaleenvironment.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTZkNjk0Ni0zYjhiLTRiMGItYTFhYy01Y2E1MDg0NjE3NDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAxMzE3MDcsIm5iZiI6MTc1MDEzMDUwN30.fAdMzAooVtb0vsdtFQyPI4IH3PCap9mEZZONFU5DlUQ","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"e56d6946-3b8b-4b0b-a1ac-5ca508461746","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=yaleenvironment","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"185dc6b49903611c02ea2bc08342c396d1bdc800_lout","baseUrl":"https://comms.help.environment.yale.edu/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://yaleenvironment.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e56d6946-3b8b-4b0b-a1ac-5ca508461746","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e9786a5fb38443da879b6bc1acd976fa","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}